Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Omnilytics Professional Training ("Omnilytics," "we," "us," or "our"), we are committed to providing exceptional professional communication training services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our training courses and services.

By enrolling in our training programs or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Policy

We understand that circumstances may change after you register for our training programs. Our refund policy is designed to be fair to both our clients and our business, considering the resources, planning, and instructor time that go into preparing personalized training programs.

2. Course Cancellation and Refund Timeline

The refund amount you are eligible for depends on when you cancel your enrollment relative to the course start date:

Cancellation Timing	Refund Amount	Administrative Fee
More than 14 days before course start date	90% of paid fees	10% administrative fee
7-14 days before course start date	50% of paid fees	50% retention fee
Less than 7 days before course start date	No refund available	100% retention
After course commencement	No refund available	100% retention

2.1 Administrative Fee Explanation

The 10% administrative fee for cancellations made more than 14 days in advance covers:

• Initial consultation and needs assessment time
• Course customization and preparation work
• Instructor scheduling and resource allocation
• Payment processing fees
• Administrative overhead for registration and cancellation processing

2.2 No Refund After Commencement

Once a course has commenced (i.e., the first session has begun), no refunds will be issued under any circumstances. This policy exists because:

• Instructors have already prepared personalized training materials
• Training time has been committed and cannot be reallocated
• Other potential participants may have been turned away due to your enrollment
• You have already received value from attended sessions

3. Individual Coaching Sessions

3.1 Single Session Purchases

For individual coaching sessions purchased separately from multi-session packages:

• More than 48 hours before session: Full refund available
• 24-48 hours before session: 50% refund or option to reschedule
• Less than 24 hours before session: No refund; full session fee charged
• No-shows: No refund; full session fee charged

3.2 Multi-Session Packages

If you purchase a package of multiple coaching sessions:

• Unused sessions may be refunded before the package expiration date
• Refund amount is calculated as: (Number of unused sessions ÷ Total sessions) × Package price × 0.90
• A 10% administrative fee applies to package refunds
• After the first session is completed, a minimum of one session fee is non-refundable
• Sessions must be used within the specified validity period (typically 6 months from purchase)

4. Rescheduling Policy

We understand that scheduling conflicts arise. Rescheduling is often preferable to cancellation and may be a better option for you.

4.1 Individual Session Rescheduling

Individual coaching sessions may be rescheduled according to these terms:

• More than 24 hours notice: Free rescheduling (subject to instructor availability)
• Less than 24 hours notice: Rescheduling fee of 50% of session cost
• No-shows: Full session fee charged; no rescheduling option
• Maximum reschedules: Sessions may be rescheduled up to two times; third rescheduling attempt will incur a 25% fee

4.2 Multi-Session Course Rescheduling

For multi-session courses and programs:

• Course start dates may be rescheduled once at no charge with at least 14 days notice
• Rescheduling with less than 14 days notice incurs a ¥10,000 administrative fee
• Individual sessions within a course may be rescheduled following the individual session policy above
• Courses must be completed within the agreed timeframe (typically 12 weeks from start date)

4.3 Rescheduling Requests

To reschedule a session:

1. Contact us via email at [email protected] or phone at +23289821843
2. Provide your name, course/session details, and preferred alternative dates
3. Wait for confirmation before considering the rescheduling complete
4. We will work with you to find a mutually suitable alternative time

5. Comprehensive Package and Program Refunds

5.1 Comprehensive Communication Package

Our Comprehensive Communication Package includes multiple courses bundled together. Refund terms for this package are:

• Before any course begins: Standard cancellation policy applies (see Section 2)
• After first course completed: Refund available only for unstarted courses, calculated proportionally
• After multiple courses started: No refund available for started courses; only unstarted courses eligible
• Individual course cancellation: Not permitted; package must be cancelled as a whole or courses must be completed/transferred

5.2 Proportional Refund Calculation

When you have completed some but not all courses in a comprehensive package, the refund is calculated as follows:

1. Calculate the individual price of completed courses (not package price)
2. Subtract completed course values from total package price paid
3. Apply 10% administrative fee to remaining amount
4. Issue refund for 90% of remaining value

6. Special Circumstances and Exceptions

6.1 Medical Emergencies

In the case of serious medical emergencies preventing course attendance:

• We may offer extended course completion timelines
• Medical documentation from a licensed healthcare provider is required
• Partial refunds may be considered on a case-by-case basis
• Transfer to a future course date may be offered

6.2 Force Majeure Events

If unforeseen circumstances beyond reasonable control prevent course delivery (natural disasters, pandemics, government restrictions, etc.):

• We will offer rescheduling to alternative dates at no additional charge
• Virtual training alternatives may be offered if in-person training is not possible
• If alternative arrangements cannot be made within 90 days, full refund will be provided

6.3 Service Quality Issues

If you are dissatisfied with the quality of our training:

• Contact us immediately to discuss your concerns
• We will work to address issues through additional coaching, different instructor, or modified approach
• If issues cannot be resolved satisfactorily, a partial refund may be considered
• Refund decisions for quality concerns are made at our discretion based on the specific situation

6.4 Relocation

If you must relocate to a different geographic area:

• Virtual training options will be offered when possible
• Course transfer to another participant may be permitted with approval
• Standard cancellation policy applies if virtual training is not suitable and transfer is not possible

7. Company-Initiated Cancellations

7.1 Course Cancellation by Omnilytics

If we must cancel a course due to:

• Insufficient enrollment
• Instructor unavailability
• Facility issues
• Other operational reasons

You will be offered the following options:

1. Full refund of all paid fees with no administrative charges
2. Transfer to alternative date for the same course at no additional cost
3. Credit toward different course equal to or greater value than cancelled course

We will notify you of cancellation at least 7 days before the scheduled start date whenever possible.

7.2 Session Cancellation by Instructor

If an individual session must be cancelled by the instructor:

• The session will be rescheduled at no additional charge
• If rescheduling is not possible within the course timeframe, a partial refund for that session will be issued
• You will not be charged cancellation or rescheduling fees for instructor-initiated cancellations

8. Payment Plans and Refunds

8.1 Installment Payments

If you are paying through an installment plan:

• Refunds are calculated based on total amount paid to date, not the full course price
• Any outstanding installment payments are immediately due upon cancellation
• Refund amount is calculated after all outstanding payments are settled
• You may not cancel installment payments without cancelling the entire course enrollment

8.2 Failed or Declined Payments

If an installment payment fails or is declined:

• You will be notified and given 7 days to resolve the payment issue
• Course access may be suspended until payment is received
• If payment is not received within 7 days, enrollment may be cancelled
• Upon cancellation for non-payment, standard refund policy applies to payments already received

9. Refund Processing

9.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit card refunds will appear on your statement within 5-10 business days
• Bank transfer refunds will be processed within 5-7 business days
• PayPal or other digital payment refunds typically process within 3-5 business days

Please note that the actual time for funds to appear in your account may vary depending on your financial institution.

9.2 Refund Confirmation

Upon approval of your refund request, you will receive:

• Email confirmation of refund approval
• Details of refund amount and calculation
• Expected timeline for refund processing
• Reference number for tracking purposes

9.3 Processing Timeline

We strive to process all refund requests promptly:

• Refund request review: Within 3 business days
• Refund approval decision: Within 5 business days of request
• Refund initiation: Within 7 business days of approval
• Total timeline: Most refunds are completed within 14 business days of the initial request

10. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

10.1 Course Materials

• Downloadable resources, templates, and digital materials that have been accessed
• Physical materials that have been shipped (unless defective)
• Recorded video content that has been viewed
• Proprietary methodologies and frameworks that have been shared

10.2 Consultation Services

• Completed initial consultations or needs assessments
• Career coaching sessions that have been conducted
• Custom assessments or evaluations that have been performed

10.3 Promotional or Discounted Services

• Free bonus sessions or materials included with course packages
• Heavily discounted promotional offers (more than 50% off regular price)
• Services provided as gifts or transfers from other participants

10.4 Third-Party Services

• Certification exam fees paid to external certification bodies
• Third-party platform access fees
• Costs associated with external tools or services we recommended but did not provide

11. Transfer of Enrollment

11.1 Transfer to Another Person

You may transfer your course enrollment to another person under these conditions:

• Transfer request must be made at least 7 days before course start date
• Transfer fee of ¥5,000 applies to cover administrative processing
• Transferee must meet any course prerequisites
• Transferee must agree to all Terms and Conditions
• Original purchaser remains responsible for all payments
• Transfers are permitted only once; subsequent transfers are not allowed

11.2 Transfer to Future Course Date

You may transfer your enrollment to a future date of the same course:

• One free transfer permitted with at least 14 days notice
• Additional transfers incur ¥10,000 fee per transfer
• Transfer must be to a scheduled course within 12 months
• Price differences may apply if course pricing has changed

12. Corporate and Group Refunds

12.1 Corporate Training Programs

Refund policies for corporate training engagements may differ from individual policies:

• Custom contracts may include specific refund terms
• Group cancellations follow negotiated terms in training agreement
• Individual participant withdrawals from corporate programs typically do not trigger refunds to the company
• Replacement participants may be substituted with advance notice

12.2 Group Enrollment Cancellations

If your organization enrolled multiple participants:

• Individual participants may withdraw following individual refund policy
• Cancellation of entire group follows standard cancellation timeline
• Group discounts may be recalculated if number of participants falls below discount threshold

13. Dispute Resolution

13.1 Refund Request Denials

If your refund request is denied:

• You will receive a written explanation of the denial reason
• You may appeal the decision by providing additional information or documentation
• Appeals will be reviewed by senior management
• Final decisions will be communicated within 10 business days of appeal

13.2 Complaints and Escalation

If you are unsatisfied with our refund decision:

1. Contact our customer service team to discuss your concerns
2. Request escalation to management if initial resolution is unsatisfactory
3. Submit a formal written complaint detailing the issue
4. If resolution cannot be reached, dispute resolution provisions in our Terms and Conditions apply

14. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our Website with an updated "Last Updated" date
• Be communicated to registered participants via email for material changes
• Apply only to courses purchased after the change date
• Not affect courses already purchased under the previous policy

Your course purchase is governed by the Refund Policy in effect at the time of purchase.

15. Contact Information for Refund Requests

16. Required Information for Refund Requests

To process your refund request efficiently, please include the following information:

• Full name as it appears on the registration
• Email address used for registration
• Course name and registration date
• Payment confirmation or transaction number
• Reason for refund request
• Preferred refund method (if different from original payment method)
• Any supporting documentation (medical certificates, etc., if applicable)

17. Acknowledgment

By enrolling in our courses or purchasing our services, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to be bound by the terms of this policy
• You understand the refund timelines and conditions
• You accept that certain services and circumstances are non-refundable
• You will comply with the procedures outlined for requesting refunds

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